Friday, September 13, 2013

Friday the 13th - Smart Car Omen????

The service manager at MB of Portland called late yesterday afternoon to say that the car is "fixed" and that the "exploded" clutch was the extent of the damage.  He  offered to have a driver from their center drive out to the SP where I'm located to give me a ride to pick up the car sometime today.

In the meantime, last night and this morning, I've received encouragement from a couple of different sources to "return" the car to the Portland dealership and ask for my money back - as it's definitely not feasible to tow the car back to El Dorado Hills to 'return' it to the dealership of purchase.

I've written a document detailing the chronology of events with the Smart car and sent it to an attorney friend to see what she has to say; I'm waiting for her reply.  I called the Portland dealership this morning and said I'm unable to pick the car up today and will speak with the service manager on Monday [he's not working today]; I'm hoping to have more clarity about what course of action I should take between now and Monday.

Thanks to all my readers for your words of consolation, suggestion and wisdom.  I do hope whatever decision is made that it will be the right one so I can get back to my North American adventure with a satisfactory resolution.

When the service manager called yesterday he indicated that the car is again ready to be towed by my motor home - even though it was he who told me earlier that they "don't recommend towing the Smart car."  When I asked what I was to do if I experienced any of the same problems in the future, he said that would have to be dealt with by the selling dealership.  Great!  I'd emailed and called the salesman in El Dorado Hills yesterday and found that he's no longer working there!

Now I wait for maybe a little clarity from my attorney-friend; I certainly don't expect her to do any work for me as she's recently retired and doesn't need my grief.  I just asked for her opinion; hope I get something today or tomorrow.

3 comments:

  1. I researched a little about returning the car yesterday. Most of the articles say the consumer is not protected with an automobile. The three day rule to return an item is mostly if the sale was done in the consumer's home. But in some cases, you can return the car i.e. high pressure sales, a lemon car (submit documentation), etc. I was sold a car that was defective unbeknownst to me cuz the engine had a hairline crack that could not be seen. I was so furious I left the car at the dealership in Yuma and refuse to pay for repairs. I had the car for about a week and half prior to leaving on vacation. During the week and half, the car overheated a couple of times and I had the radiator flushed and hoses replaced. Thinking everything was alright, we left at night to avoid the extreme summer heat in AZ and about two or three hours into our trip just outside of Yuma, the engine blew. We spent a week in Yuma waiting for the car to be fixed. At the end of a week, I said enough, ditched the car and contacted the AZ attorney general, manufacturer in CA, dealership in Yuma and the dealer who sold me the car in AZ. I asked that my loan be paid in full, return of my old car, return of cash down, payment for rental car and hotel, meals, gas, & misc expense while we were stranded plus prepaid vacation expense that I lost/could not use i.e. Disneyland tickets and other prepaids. I received everything I asked for except for minor incidentals or prorated items. At the time, I was working for an attorney who help me write the letter and advised me what to do. It was a very good learning experience. I have never bought a used car unless I had it thoroughly checked out by my local mechanic. I insist or I won't buy the car. I've also learned to read the owner's manual once I purchase the car to make sure I know or at least be aware of what to do. Recently, my daughter & I were traveling in her Subaru and she had a front tire flat one morning. The guy put the donut on the front tire which is a no-no so we had it switched out and a fuse had to be taken out to disengage a sensor. I learned from reading RVSueandCrew, you need a needle nose plyer to remove a fuse so we had to tell the tire repair guy cuz he was having a hard time removing the fuse. Cars nowadays are so complicated with their computers and senors.

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  2. Wow, the lady above really knows her stuff, MP!! Anyway, Doug & I are just hoping that you get everything worked out to your satisfaction. Keep the faith!!!! <3

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  3. If you are smart car owner then you must have a manual that can help
    you service and repair your car on your own.

    Thanks
    Henry Jordan

    Hydraulic Seals

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